Complaints

Complaints

We will be happy to hear from you. We’ll receive complaints and follow-ups through one of the following channels:

  • Call Center Toll-Free Number - Unified number: 8002440054 - 920012654
  • Email: [email protected]
  • Social Media - Twitter Account: @GgiCares
  • GGCIC Mobile Application
  • GGCI Website: https://www.ggi-sa.com
  • Live Chat on Website
  • WhatsApp: 920012654

 

  • Working days: from Sundy to Thursday
  • Working hours: from 8:30 am to 4:30 pm

FOR SUBMITTING A COMPLAINT PLEASE USE THE FORM BELOW:
Complaint Procedures

Once a complaint is submitted through any of our social channels, you will receive a complaint reference number. You may use the reference number to inquire about the status of your complaint. If you are not satisfied with the settlement of the complaint, you can contact:

  • Council of Cooperative Health Insurance (CCHI): 920001177 / cchi.gov.sa
  • Insurance Authority Customer Care: 8001240551 / CARE.IA.GOV.SA
  • General Secretariat of the Committees for Resolution of Insurance Disputes and Violations: idc.gov.sa