Cancellation Request

Cancellation Conditions

Neither the insurer nor the insured has the right to cancel this Policy after its issuance, except in the following situations:

  1. The write-off of a vehicle’s register.
  1. Transfer of ownership of a vehicle to another owner.
  2. The existence of an alternative policy that covers the remaining term of the insurance policy to be cancelled.

The insurer shall refund the insured the due amount payable for the uncovered period by depositing the remaining amount to their bank account via IBAN, within three working days from the date on which the insurer becomes aware of the occurrence of any of the cases mentioned above. The due amount payable to the insured for the uncovered period is calculated by subtracting the elapsed days from the total policy term (in days) and then dividing the result by the total policy term. The result is then multiplied by the insurance premium less administrative fees (a maximum of SAR 25) to determine the return premium:

(365 − elapsed days) /365 × insurance premium less administrative fees (a maximum of SAR 25) = return premium.

The insurer is exempted from its obligation to pay the due amount in the case that there is a claim—related to the policy to be cancelled and the exact vehicle covered by the policy—with a value exceeding the amount to be refunded as per the calculation formula mentioned above.

Notwithstanding the foregoing, insurers, insureds and drivers shall remain bound by the provisions of this Policy with respect to the obligations arising prior to its cancellation.


Policy Cancellation Steps

  • Click on the Cancel Insurance Policy icon available on this page.
  • Login by entering your ID number and your account’s password (in case the password is lost or forgotten, press on forgot password)
  • Enter the OTP code that will be sent to your phone number.
  • When you log in, you will find all your insurance policies in your account.
  • Select the insurance policy you want to cancel.
  • Click the cancel icon located in red next to the policy information.
  • Choose the reason for canceling.
  • Ensure that the information shown on the screen is correct before submitting your request.
  • Attach the required documents.
  • You can update the information by clicking on My profile.