Dear Customer: You are our main concern! We appreciate your inquiries, opinions, suggestions and complaints. Therefore, we have established a Customer Care Center to serve you and meet your needs to the fullest, implement procedures with the concerned departments within the company, and to inform you of all the procedures that have been taken in the shortest possible time.
Thank you for Choosing Gulf General Cooperative Insurance Company
Now you can use our digital services to save your time:
Claims:
Submit a claim: https://njs.ggi-sa.com/online-portal/claims/motor/Intimation
Tracking claim: https://njs.ggi-sa.com/online-portal/claims/motor/intimation/claim-status
In case you encounter an issue while submitting your claim through the website, Please send the claim documents along with a screenshot of the error message to the following email address: [email protected] |
After sales services
( Copy of Policy, add sequence, add driver, Policy cancelation).
Website : https://lbc.ggi-sa.com/B2CLive/#/BeforeLogin/Login
IOS: https://shorturl.at/orPV1
Android: https://shorturl.at/yzFP8
If you need to update your IBAN, you can do it through your profile. Once updated, you ,ay proceed with submitting the cancelation request.
Policy renewal or new quotation, through online login
https://lbc.ggi-sa.com/MotorLive/#/BasicDetails
Account Unlock Request:
Please submit a request to unlock your account. Your request will be processed within 3 working days maximum
Best Regards,
Customer Care Unit
Insurance Consumer Protection Principles
To help us give you the best service, please contact us on the following contact details:
Working days from Sunday to Thursday
Working hours are from 8:30 am to 4:30 pm
Working hours during Ramadan from 10:00 am to 4:00 pm