Customer Care

Submit a Claim Request a quote Cancellation Inquiries & Complaints Supply Chain Network

Dear Customer: You are our main concern! We appreciate your inquiries, opinions, suggestions and complaints. Therefore, we have established a Customer Care Center to serve you and meet your needs to the fullest, implement procedures with the concerned departments within the company, and to inform you of all the procedures that have been taken in the shortest possible time.

Thank you for Choosing Gulf General Cooperative Insurance Company

Now you can use our digital services to save your time:

Claims:

Submit a claim: https://njs.ggi-sa.com/online-portal/claims/motor/Intimation

Tracking claim: https://njs.ggi-sa.com/online-portal/claims/motor/intimation/claim-status 

In case you encounter an issue while submitting your claim through the website, Please send the claim documents along with a screenshot of the error message to the following email address: [email protected]

After sales services

( Copy of Policy, add sequence, add driver, Policy cancelation).

Website : https://lbc.ggi-sa.com/B2CLive/#/BeforeLogin/Login

IOS: https://shorturl.at/orPV1

Android: https://shorturl.at/yzFP8

If you need to update your IBAN, you can do it through your profile. Once updated, you ,ay proceed with submitting the cancelation request.

Policy renewal or new quotation, through online login

https://lbc.ggi-sa.com/MotorLive/#/BasicDetails

Account Unlock Request:
Please submit a request to unlock your account. Your request will be processed within 3 working days maximum

 Best Regards,

Customer Care Unit 

Insurance Consumer Protection Principles 

 

 

 

To help us give you the best service, please contact us on the following contact details: