PRIVACY NOTICE

Gulf General Cooperative insurance Co (hereafter referred to as "we" or “our” or "us" or “organization”) respects your right to data privacy. In this Notice “You” or “Your” refers to the data subject whose personal data is processed by Gulf General Cooperative insurance Co.

This Privacy Notice (“Notice”) provides information about how Gulf General Cooperative insurance Co handles personal information about you and describes the rights you may have regarding your personal information. This Notice applies to Gulf General Cooperative insurance Co and its online and offline collection, use, and disclosure of personal information.

Gulf General Cooperative insurance Co has an obligation to preserve the confidentiality and privacy of the user's data and information.

Gulf General Cooperative insurance Co shall not collect, process or disclose any personal data or information except in accordance with the specific controls provided in the instructions governing the confidentiality of information issued by the regulatory authorities in the Kingdom like PDPL, including all amendments applicable to them from time to time.

PERSONAL DATA COLLECTION, PROCESSING & DISCLOSURES

1. When does Gulf General Cooperative insurance Co Collect Personal Information About You

This information is collected when you utilize our services through online and offline channels including the conditions when your personal information is shared by members within Gulf General Cooperative insurance Co. 

1. What Types of Personal Information does Gulf General Cooperative insurance Co Collect and Retain

• When you interact with us we may collect information to help identify and contact you, including, but not limited to, your name, email address, physical address, telephone number (landline and/or mobile), ID Number, and Bank information.
• If you create an account, we will collect your username, password, date of birth, and National Identification information to provide you with our services.
• We also collect information about the device you use to access our online services. This includes device ID, advertising ID, and browser details while using our online services.
• We collect your IP address and information related to that IP address, such as geographical information and domain information.
• We collect different types of personal information about you from various sources. The below table chart describes the categories of personal information we may have collected through different sources.

 

Personal Information We Collect and From Whom We Collect It

What We Collect

• Name
• Demographic Information (age, gender, and nationality)
• National address; email address (es); telephone number(s).
• National ID Number
• CR number
• Date of birth and Employment information.
• Information collected via cookies.
• Professional Employment details (Employment Dates, Employer Name, Employer Information)
• Audio and electronic recording, for example, when you call in with a question to customer service.
• Video recording and Images for service delivery purposes.
• Risk information details (Vehicles, Location, List of members for medical, engineering projects, etc..).
• Bank Information

From Whom We Collect It:

• Information you provide.
• Authorized Entities (Regulators, Government Providers, etc.)
• Sales Channels (Brokers, Agencies, etc.).

 

Purpose for Collecting & Processing Personal Information

We collect your personal information for different purposes as mentioned below:

• To verify your identity.
• To prevent fraud and unauthorized disclosures of your personal information.
• To record and demonstrate how we have conducted the dispute and complaint resolution process and arrived at a resolution.
• To comply with business, legal, and regulatory requirements incumbent upon Gulf General Cooperative insurance Co.
• For product development and research, and for any purpose subject to the limitations set forth in this Notice and applicable laws incumbent upon Gulf General Cooperative insurance Co.
• For fulfillment of your requests, transactional and other communications about our websites and online services.

 

Usage of Cookies Policy

The GGI website may use “cookies” to assist client personalize their online experience. A cookie is a text file that is placed on the client’s hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to client’s computer. Cookies are assigned to each client uniquely, and they can only be read by a web server in the domain that issued the cookie to the client.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that a client has returned to a specific page. For example: If you register on the GGI’s website, the cookie helps GGI to recall specific information on your subsequent visits to the website. This simplifies the process of recording your personal information, such as name, addresses, etc., when you return to the company site. It is also possible to retrieve the information previously provided by you on the site to facilitate the use of the site. you can accept or decline cookies. Most web browsers automatically accept cookies, but you also can modify the browser settings to refuse cookies if you prefer. If you choose to refuse cookies, you may not be able to fully experience the interactive features of the GGI services or websites you visited.

 

Security of client’s Personal Information

Gulf General Cooperative Insurance Company secures client's personal information from unauthorized accesses, use or disclosure. When personal information is transferred to other websites, it is protected through using encryption, such as the Secure Socket Layer (SSL) protocol.

 

Conditions for Processing Personal Data Without Consent

In the following cases, Processing of Personal Data shall not be subject to the consent.

• If the Processing serves actual interests of the Data Subject, but communicating with the Data Subject is impossible or difficult.
• If the Processing is pursuant to another law or in implementation of a previous agreement to which the Data Subject is a party.
• If the Controller is a Public Entity and the Processing is required for security purposes or to satisfy judicial requirements.
• If the Processing is necessary for the purpose of legitimate interest of the Controller, without prejudice to the rights and interests of the Data Subject and provided that no Sensitive Data is to be processed. Related provisions and controls are set out in the Regulations.
• If it does not specifically identify the Data Subject.
• If evidence of the Data Subject’s identity will be destroyed during the Processing and prior to Disclosure of such data to any other entity, if it is not Sensitive Data.

 

How Long Does Gulf General Cooperative insurance Co Keep Personal Information?

We will keep your information for as long as we need it for the business, legal, and regulatory purposes it is being processed for.

We will actively review the information we hold and delete it securely when there is no longer a legal, business, or regulatory need for it to be retained.

 

With whom does Gulf General Cooperative insurance Co share Your Personal Information?

Gulf General Cooperative insurance Co shares your personal information with different member organizations to whom you consent to disclose your personal data. Prior to sharing personal data with these member organizations, we review the services performed by such member organizations and require that the member organizations keep personal data confidential and secure and not use it for any purpose except performing the services.

 

Disclosure for Legal reasons: 

We may share personal data with third parties to comply with valid legal requirements such as Saudi law, regulations, search warrants, subpoenas, court orders, or other legal processes.

 

Will We Inform You of Changes to This Privacy Notice?

If we change this Privacy Notice, we will let you know about the changes by publishing the updated version at all applicable communication channels. Gulf General Cooperative insurance Co is committed to protecting and respecting your privacy.

 

CHOICES AVAILABLE TO OWNERS OF PERSONAL DATA

Under Saudi Arabia's Personal Data Protection Law, the owners of personal data are entitled to the below rights. However, the rights to the data subject shall be disbursed in accordance with the regulatory and legal obligations incumbent upon Gulf General Cooperative insurance Co.

• Right to request information on the processing activities carried out with their personal data.
• Right to request access to their personal data.
• Right to request correction, updating, or completion of their personal data.
• Right to request erasure of personal data in specific cases.
• Right to withdraw consent in specific cases.

For any queries and complaints, you can send an email to [email protected] or call us at 8002440054.

 

METHODS FOR ACCESSING, CORRECTING, OR MODIFYING PERSONAL INFORMATION

If you believe any information on your personal report is inaccurate or incomplete, you can raise case and tell us specifically why you think it’s inaccurate or incomplete.

You can call us at our customer care number 8002440054 or email us your query at [email protected].