Gulf General Cooperative Insurance offers several products, including Medical Insurance, Motor Insurance (Comprehensive / Third Party), Travel Insurance, and Property Insurance.

You can issue the policy through the company’s website, mobile application.

You can submit your claim through the following link:
https://njs.ggi-sa.com/online-portal

You may send a screenshot of the issue along with the required claim documents to: [email protected] , or visit one of the company branches.

You can track your claim through the Claims Tracking System on the website or by contacting Customer Care:

https://njs.ggi-sa.com/online-portal/claims/motor/intimation/claim-status

A driver can be added through the website via the 'Add Driver' service or by Send copy of the policy.ID. Driver License to: [email protected]

For Third Party Insurance: If the driver is over 18 years old and holds a valid driver’s license, adding them is not required.
For Comprehensive Insurance: If the driver is a first-degree relative (father, mother, spouse, son, daughter, brother, sister), or under the policyholder’s sponsorship, or works for the policyholder under an employment contract and is 21 years old or above, adding them is not required.

You can cancel the policy by logging into your online account https://www.ggi-sa.com/ar/page/Cancellation , selecting your policy, and clicking the ‘Cancel Policy’ option.

You can update your IBAN by logging into your account and accessing your Profile page, then updating your IBAN information directly.

You can submit your request by sending an email to [email protected] and attaching a copy of your ID and Vehicle registration.

You can download a copy from your online account https://lbc.ggi-sa.com/B2CLive/#/BeforeLogin/Login  or request it via email if you have any issue on the website and we will send it to the registered email on the policy.

Customer Care can be reached via the unified number, email, WhatsApp or live chat on the website.
Unified Number: 920012654
Toll-Free Number: 8002440054
Email: [email protected]

Working days: Sunday to Thursday
Working hours: 8:30 AM – 4:30 PM

You can submit your inquiry or complaint through the following link:
https://njs.ggi-sa.com/online-portal/ApplicationForm/Application/Register 

You can submit the claim through the following link:
https://njs.ggi-sa.com/online-portal/NMClaims/Nmintimator/Register

The individual Third-party claims are settled within the official period from the date of complete documents:
- 5 working days for claims under SAR 2,000
- 15 days for claims above SAR 2,000

- 45 working days for companies and establishments as a maximum limit

The claim will be reviewed within 3 working days, after which a repair letter link will be sent to you to visit an approved repair center. Your vehicle will be inspected by the company, and the repair approval will then be issued accordingly.

You may view the VAT compensation mechanism via the following link:
https://www.ggi-sa.com/ar/page/VAT_Compensation_Mechanism

You can find the list through the following link:
https://www.ggi-sa.com/ar/page/Supply_Chain_Network

For medical network inquiries, you can contact the medical provider (TCS) and through the TCS App:
Unified Number: 920014001
WhatsApp: 0505888926